Submissions
2 Lakh+
Response Rate
100%
Model
Praja Palana
On his very first day in office, CM Revanth Reddy ordered the removal of iron barricades at the entrance to the Chief Minister's office — a powerful symbolic act declaring that the CM's door is open to every citizen.
The 'Letter to CM' portal was launched as a direct grievance redressal mechanism, allowing any citizen to submit concerns, suggestions, or appeals that are tracked through to resolution.
Mandated daily public hours at the CM's office mean that ordinary citizens can walk in with their problems — from land disputes to welfare access — and receive a direct hearing.
This model of 'Praja Palana' (People's Governance) has already processed over 2 lakh citizen submissions in its first year, with a dedicated monitoring cell ensuring accountability at every level.
